A: If you run a business, how does your customer communicate with you? 33% of Americans prefer Text Messaging over Voice, but Voice services are still very important. Voice is one of the fastest ways to communicate an issue, or get quick answers to a question. Your business should have voice service to enhance your customer experience. If you are a Medical Practice, being in HIPAA compliance is a requirement to ensure you take every aspect of HIPAA and applying it to every part of your business, including Voice services.
A: Yes. You can use your service anywhere in the world where reliable Internet is available. There are multiple different ways to use the service including desk phones, desktop softphone applications, and a mobile phone application. No matter where your employees are, they will be able to easily communicate with your clients.
A: YES! Our platform is compatible with Windows Desktop, mac OS(Laptops and Desktops), mac iOS(iPhone), iPad OS, Android Mobile and tablets as well on the web! As long as you have a reliable internet connection through Ethernet, Wifi or LTE/5G, your service will work with voipMD!
A: VOIP does require high speed Internet to operate. However, when planning your new phone infrastructure, we will examine all options to ensure redundancy. One way to complete this where applicable installing a secondary Internet connection. Keep in mind that at any point, all calls can be forwarded to cellular devices, home office locations, or anywhere else. There are many redundancies build into voipMD in case of an Internet outage.
A: VOIP is essentially phone service “in the cloud”. When somebody calls your business, your call would be routed to a cloud server, which is then relayed to the cloud PBX system. The cloud PBX system rings your phones in the way it is configured, and then one of your employee’s answers the call. Although this sounds complicated, it all happens in milliseconds.
A: Before COVID regular P.O.T.S (plain old telephone systems) were adequate to handle the telephony needs of business. However, businesses that are still using P.O.T.S systems have probably learned since COVID that those systems are not flexible. Need to forward your calls to a different number? You will end up on the phone with your provider for a very long time. With VOIP, this can be done in seconds with a few clicks of the mouse. COVID has shown us that VOIP is the way of the future as employees work more from outside the office setting.
A: ABSOLUTELY! We have yet to come across a phone number that isn't compatible with VoIP service. We have handled well over 200 phone numbers both in porting existing numbers or ordering new ones. Phone Number porting does take a little bit of time to process so you should allow up to 15 days for a porting request to be completed. We'll handle all of this for you. It's a simple process for you but our team will ensure a smooth transition from your current provider to Tekie Voice.
A: Our service is compatible with 1:1 texting. What this means is each employee is assigned a DiD(Direct Dial Number) that a customer can text them on. Only this assigned user can see the messages between them and their customers. We are working on 1:MANY service which should be released by Q2 2024.
A: Tekie Voice works with all major VoIP Phone manufacturers such as Poly, Cisco, Yealink, and Grandstream. Our service is also compatible with legacy systems such as Panasonic, Samsung, Avaya and most on-site PBX systems. You can more than likely use your existing devices so long as they are unlocked or can be unlocked and factory reset.
A: A segment is a message up to 160 words. When sending a photo via text, this consumes One segment. This is factored bi-directional, meaning when you both send and receive a message, it consumes a segment.
A: If you frequently communicate with your customers via text message, you can determine this from your current provider. If they provide reports, you can run that report and determine your average monthly texting volume. If you are unsure, you can always subscribe to a larger segment plan and downgrade later on. As you know your business best, you can determine your slow communication months and your busy communication months to help determine your overall cost. Since we utilize a per-segment cost in our backend, we transfer all costs to your customer account automatically, meaning if you go over, you'll be charged an overage fee per segment. Our overage fee is $0.039 per text segment.
A: Yes. You are allowed an image with the total size of 3.5MB. This is a limitation for proper carrier integration and is not something we can change. Some carriers have different size limitations, but the common size is 3.5MB.
A: Yes! You can go wild with emojis but this counts as a segment if sent on it's own. Emojis are considered an MMS (Multimedia Messaging Service) Message.
A: No. You are not allowed to use our service to send marketing campaigns. Your account is subject to our Terms and Conditions.
A: Yes, technically you can send or receive as many messages as you want. Your plan will cover all messages up to the plan amount selected. After you have reached your plan limit, all messages will be billed at $0.039 a segment.
A: We have set industry-standards for all aspects of our network. This includes Multi-Factor authentication, Audit and User Controls, Regular attack testing and many more. For security purposes, we cannot disclose exactly how we ensure HIPAA compliance, but by following all regulations, we are HIPAA compliant. All phone calls can be encrypted upon request (if you are not a medical business customer). All other services are encrypted by default.
A: If you are a Medical Services customer, your devices are encrypted by default. We have the ability to turn this off for non-medical customers upon request. However, we do not believe your voice services should operate unencrypted for your protection.
A: Yes! All messages are stored and transmitted encrypted. Once that message hits your customers device, it is up to them to ensure their data is protected.
A: Yes! All video meetings regardless of if they are being used for Telehealth or webinars, are encrypted.
A: If you are a medical business customer, all voice calls are encrypted. Since a conference bridge is done through a device or our app, all conference calls are encrypted.
A: Local laws govern your use of call recording. Our office is based and operates out of New York City. New York City is a "One-Party Consent" state meaning that only one party needs to consent to call recording. It is your responsibility to ensure that you are following your local laws when activating call recording.
A: We store call recordings for 90 days. You can access call recordings via the web by using your login on our portal or on the Boomea Desktop app. If provided proper permissions by your administrator, you can view, download or share call recordings. You can decrease the time call recordings are stored based on your local laws, if required.
A: 90 days is the default duration for call recording storage. You will have 90 days to determine what to do with a call recording. You can download, lock or share call recordings.
A: Yes! You can download the Boomea Desktop app and use it on your Apple Laptop or desktop.
A: Yes! You can download the Boomea Desktop app to your Windows Desktop or laptop.
A: Maybe. Although we have not fully tested our app on the Linux operating system, it can be used on Linux. You will require some advanced knowledge of Linux to accomplish downloading, installing and running our app on Linux.
A: You can use all of our features on the desktop app which include: Make/Recieve phone calls, Teams Messaging, To-Do, Tasks, Call Notes, Access Call Recordings, Access Voicemail messages, Call Center and Text Messages.
A: Yes! You can access your voicemail messages on the Boomea Desktop app.
A: Yes! You can view and delete voicemail transcriptions on the desktop app.
A: Yes! If your administrator has provided you proper permissions, you can use the Call Center Features on the Desktop App.
A: Yes! You can control how your extension rings directly on the desktop app. You can program up to five devices for your extension and control how your devices ring on the desktop app. The Desktop App takes one device slot as it allows for making and receiving calls for your extension.
A: Yes! If you are subscribed to one of our Team Messaging plans, you can send Public Group Messages, Private Group Messages and Direct messages on the Boomea Desktop app.
A: Yes! You can send emoji's on the desktop app while using Teams Messaging.
A: Yes! You can view your Voicemail messages on the mobile app.
A: Yes! You can send and receive text messages on the mobile app.
A: Yes! You can send and receive picture messages on the mobile app.
A: Yes! You can see call history for your extension on the mobile app.
A: Yes! You can view presence of other employees on the mobile app.
A: Yes! You can control how your extension rings on the mobile app.
A: You can host up to 30 people on the Boomea Dekstop app. Depending on the plan you choose, you may be limited to a certain number of attendees per meeting.
A: Yes! You can set a unique password for each session and share that password with your customer so the can access the meeting.
A: Yes! You can use any webcam or video device compatible with your computer with Boomea Video Meetings
A: No! Boomea Video Meetings is part of the Boomea Desktop app. This means you don't need another piece of software to work with Video Meetings.
A: As of October 2023, Boomea Video Meetings does not provide the recording of Video Meetings. We plan to release this update soon. Regardless, local laws govern the recording of meetings. New York is considered a "One-Party Consent" state meaning that one party must consent (you) to recording. It is professional courtesy to inform your customer if you plan on recording a Video Meeting session. Although, they will be notified automatically, you should still practice getting consent before recording a Video Meeting.
A: Simple, by setting up a meeting in the Boomea Desktop app, you share out the link for your meeting including the unique meeting ID and password. Then, you patient or customer can download to Boomea Meetings app and join in. The End-User Boomea Meeting app can be downloaded for Apple, Windows and Android devices.
A: You must use email encryption to send and receive fax messages via email or an ATA box connected to a physical faxing device. Only the Fax to Machine plan is considered HIPAA compliant without any additional steps.
A: No. You are required to use Email Encryption for Fax to Email to be HIPAA Compliant. voipMD offers Secure Email Services should you want to utilize Fax to Email service.
A: An ATA or Analog Telephone Adapter converts voip service to a plain old telephone line that allows you to connect your fax machine to our service. This device is required for HIPAA compliant faxing. The ATA uses a device slot within your phone plan.
A: If you run a business with a team, how do you communicate? With apps like Slack, Microsoft Teams and others, you are required to download an app. With our Boomea Desktop app, you can make and receive phone calls, messages, texts, host video meetings and check your voicemail. No need to download yet another app to communicate with staff. Our Desktop app handles everything you business needs to efficiently operate and communicate with your staff.
A: Yes! You can set up a separate Public or Private channel for each team or department within your business. There, you can share permissions for individual staff members on what they can or cannot access.
A: Yes! You can have private one on one messages with team members.
A: Yes! You can share pictures, documents and emojis with Team Messaging.
A: Yes! Team Messaging is HIPAA compliant which ensures the security of the content within all channels.
We Live and Breathe our own product because if we want our customers to trust us, we need to trust ourselves first.
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